During the course of my week, I often have meetings with the IT team for my products. The main team I deal with is a great team with a sharp crew who knows their stuff. But one thing often catches my attention and that is how IT and business can view the same situation is so very different ways.
I work in a group that is full of IT people who look at the world in how systems can talk to one another or how websites should look. I look at the world in ways of solving customer and business problems and then I will thinking about what tools I can use to solve those problems. There are times I will go into a meeting with another team and hear the exact same words as my IT team yet interpret the information in a way that is radically different from what they heard.
This is not something I see as a problem though because I recognize that we should not be hearing the same thing all the time. I go into a meeting to hear the problems, they go in to the meetings to find a way to get systems to interact. So we are all doing what we need to do. If we just went in with the same focus, we would not be able to solve problems and have solutions created as quickly as we do.
One thing that I have noticed is that not everyone has an appreciation for what both sides bring to the table. The mentality of wondering why the other side can’t see what they see, seems to lead some to feel the other side doesn’t contribute that well. I feel this is shortsighted and it is up to both sides to see that each plays a role and respect for the differences is what will help the team accomplish their goals at the end of the day.