The Data Age

Big Data and Living in an Age of Data

The Data Age - Big Data and Living in an Age of Data

Customer Feedback vs Customer Experience Measurement

See on Scoop.itOmnichannel


What is the difference between opt-in customer feedback versus random-sample customer experience measurement? ‘Feedback’ direct to the company and via social is (Opt-in feedback vs Random sample #measurement – what’s the difference?


See on www.slideshare.net

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